Hospitality

Solution

MML issued a robust mobilisation plan which was agreed by all customer stakeholders and included defined roles and responsibilities, milestones and key deliverables. The focus of the plan was on data loading, training, stakeholder engagement and the commencement of the Supplier Relationship Management strategy. Regular update meetings and calls were held, and communications to end users were written collaboratively, to ensure all stakeholders were updated and engaged.

Key Achievements

• Strong positive feedback from customer
• Smooth transition to new service
• Little operational impact during transition
• Contract mobilised on time
• Reporting suite delivered ready for go live
• Customer’s supply chain fully engaged

Testimonial

“Our Ops teams are never shy in offering ‘constructive’ criticism. However, after the first three months of being live there has been minimal noise ... this would not have been possible without the help and support of the MML team, it has certainly made our lives a lot easier than it could have been.” Head of Maintenance